Recognizing and Avoiding Phishing Scams

We like to think the best of people, but reality it that during this crisis time people are going to try to take advantage of the situation. We have seen an increase in “phishing” scams, attempts via email or text, to get your personal information. Some students, faculty and staff have received emails that appear to be from a TWU department or staff member. In fact, I received a phishing email that appeared to be from my supervisor WHILE I was texting with her. It was easy for me to text her and verify that she hadn’t actually sent that email.

If you receive any communications (mail, email, phone call, or texts) from someone – even someone you know – that seems a little fishy or too good to be true, especially if it asks you for personal information, make sure to verify that it’s legitimate before responding or clicking on any links.

While you might not be able to immediately verify the sender, we wanted to spotlight how you can identify phishing scams and protect yourself. TWU offers a great article on how to identify scammers.

Another article from the Federal Trade Commission outlines how to spot phishing and what to do if you accidentally responded. Experian also offers good advice on what to do if you have been scammed.

If you suspect a phishing email or that your account has been compromised, please contact the Technology Service Desk at 940-898-3971 or

By Lucy Moran, MS.Ed., GCDF
Lucy Moran, MS.Ed., GCDF Interim Director/Associate Director, Consulting and Programming