Teller / Call Center

Hours are Monday – Friday 5:00 pm 9:00 pm (rotating shift times on Saturdays)

Education: High School diploma or equivalent educational experience is required.

Experience is preferred.

Job Requirements Include:

• Candidates with previous Bank Teller experience are preferred.
• Excellent customer service and interpersonal skills demonstrated through live video feed interaction.
• Requires a good work history with favorable work references, and excellent customer service skills.
• Ability to use a personal computer and knowledge of Windows based software.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Ability to maintain working knowledge of the bank products, services, policies and procedures.
• Ability to maintain understanding of and compliance with banking laws and regulations.
• Ability to multi-task while maintaining attention to detail and operating multiple computer programs to ensure transaction integrity.
• Excellent mathematical skills required.
• Requires a high degree of accuracy and excellent organizational and communication skills (both verbal and written).
• Recommend other bank products and/or services to meet the customer’s needs, or schedule follow-up referrals by other bankers.
• Must be able to work a rotation schedule based on banks hours of operations which include weekends.
• Job Duties Include, but are not limited to:
• Provide teller assistance to customers and enhance their interactive banking experience via live video technology.
• Consistently present a professional image while conveying a positive banking and customer service experience.
• Assist customers with all routine teller machine transactions including but not limited to cash and check deposits, cash withdrawals, transfers, loan payments and account balance inquiries.
• Perform end of day balancing according to procedures.
• Maintain current knowledge of and follow all bank policies and procedures while ensuring protection of customer confidentiality and privacy.
• Work with Multiple software programs to complete transactions and communicates with more than one member simultaneously.
• Promotes the Bank’s products and services; consistently cross-sells bank products at every opportunity.
• Makes concentrated effort to solve customer problems
• Promote and maintain positive relations with all contacts, customers and potential customers
• Complies with all Department and Company policies and procedures.
• Perform as a team member in allocating and coordinating the work flow.
• Includes other duties as assigned.