Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.Position Summary: Develop and maintain processes, procedures and KPI’s as assigned. Develop processes by collecting logistics information used to provide a more efficient, dependable system for notifying customers of shipping details and tracking information on a daily basis. Perform a variety of routine clerical tasks and duties such as preparation of documents and records in accordance with detailed instructions or standard practices. Work within ERP system (SAP) to learn and develop skills and support the overall department.Primary Responsibilities:1. Development Processes for Customer Notification and Internal KPI Reporting: 65%Develop Microsoft Office and Google G Suite SkillsEstablish process and procedure for providing customers with shipping details and tracking informationMaintain weekly and monthly reporting and measurementof KPI’s as assignedDevelop processes to enable paperless reporting for internal metricsPropose new ways simplify tasks regularly as skills increaseWork regularly with CSR and AOG CSR Team members to coordinate customer order details and transmit informationExport Data from SAP to analyse and present in presentation format through Microsoft Office Suite an Google G Suite2. SAP, Microsoft Office, Google Suite and other Systems: 25%Develop procedures for daily / weekly updates for internal reporting and customer delivery dates using SAP and Google G SuiteDevelop skills and understanding of logistics processes to help improve customer communicationLearn financial impact of how process impact customer satisfaction and On Time delivery to plan (OTR5b)Extract data within SAP, perform data analysis using pivot tables in Microsoft Office and Google G Suite and other systems as required per the process requirementsLearn Sales Order, Parts Pricing and Order Entry functions in SAP3. Task Assignments: 10%Log or perform clerical duties as neededWork closely with Manager and Supervisor of Command Center on daily tasksCoordinate with Airbus DFW Warehouse and Logistics teams for AOG and Counter to Counter logistics detailsLearn to all aspects throughout to support customers both internal and external.Be a backup to CSR positions when a co-worker is out of the officeAttend meetings as assigned. Report necessary information to management as neededAdditional Responsibilities:Other duties as assigned.Qualified Experience / Skills / Training:Education:Required:High school diploma and currently enrolled in an undergraduate degree program.Experience:Required:Understanding of Microsoft Office Suite, with heavy emphasis on Excel.Requires no formal work experience. Must be able to adapt to routine tasks and dutiesPreferred:Google G SuiteSAP experienceLicensure/Certifications:Required:N/AKnowledge, Skills, Demonstrated Capabilities:Required:Microsoft Office Suite proficientOrganizational SkillsPreferred:Google G SuiteSAP experienceCommunication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):Must be able to communicate professionally, both verbally and in writingTechnical Systems Proficiency:Microsoft OfficeTelephoneXeroxTravel Required:0% Domestic and InternationalCitizenship:Authorized to Work in the USClearance:NoneDecision Making, Complexity:Work is reviewed for soundness of judgment and overall adequacy and accuracyWorks under general supervisionMust be fully autonomous in daily activitiesInteract with various departmentsRefers to policies and practices for guidanceSolves routine problems of limited/moderate scope and complexityKeep work organized to report dataWork independently with desktop instructions to create SAP orders as requiredOrganizational information:Direct Reports:Exempt: 0Non-exempt: 0Job Dimensions, Contributions to Success:Presentations created for MRO could be displayed throughout AirbusWork with customers to meet customer demandMust be accurate on all processes.Maintain reporting for up to 2000 lines of open WIP inventory.Nature of Contacts:Work closely with leads and MRO Business Manager. Some communication with external suppliers and both internal and external customers weeklyInvolved Communication on a regular Basis with internal and external partiesPhysical Requirements: Onsite: dailyVision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. DailyHearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. – DailySpeaking: able to speak in conversations and meetings, deliver information and participate in communications. DailyEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools DailyCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. DailyLifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. DailyPushing / Pulling: able to push and pull small office furniture and some equipment and tools. – WeeklySitting: able to sit for long periods of time in meetings, working on computer. – DailySquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.Standing: able to stand for discussions in offices or on production floor.=DailyTravel: able to travel independently and at short notice. 0%Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. DailyPersonal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site dailyEqual Opportunity:All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected statusAs a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.