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Digital Intelligence Systems


Jobs

Bilingual Service Desk Analyst

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Posted on: January 11, 2021 Apply Now
Full-Time Job Expires January 25, 2021

Job Description: The position of Service Desk Analyst assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support. Must be fluent in both Korean and English. ESSENTIAL DUTY(S)Ability to provide technical supportProviding exceptional customer serviceInterface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.Escalate problems and requests according to established procedures.Research end-user problems to determine root cause.Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.Maintain accountability and ownership of issue/ request tickets.Provide proactive end-user management notification of problems.Provide closed looped contact with end-users to verify final solution and determine satisfaction level.Participate in training required to develop and maintain skills necessary to support end-users.

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Contact & Location

Phone
(940) 898-2950
Email
careers@twu.edu
Website
https://twu.edu/
Address

Career Connections Center
Woodcock Hall, Suite 200

Denton, TX 76209

Office Hours

M
8:00 am - 5:00 pm
T
8:00 am - 5:00 pm
W
8:00 am - 5:00 pm
TH
8:00 am - 5:00 pm
F
8:00 am - 5:00 pm

Virtual Drop-in hours are finished for the semester. Please schedule an appointment with your Career Consultant.

Career Center Team

Laura Shackelford, M.Ed. Laura Shackelford, M.Ed.
Director
Meet Laura
Lucy Moran, MS.Ed., GCDF Lucy Moran, MS.Ed., GCDF
Associate Director, Consulting and Programming
Meet Lucy
Dr. Gregory Shirley Dr. Gregory Shirley
Associate Director Employer Relations, Technology, and Operations
Meet Gregory
Jakin Vela, M.Ed. Jakin Vela, M.Ed.
Assistant Director Employer Relations
Meet Jakin
Vianet Garza Vianet Garza
Career Consultant, Denton Campus
Meet Vianet
Rohit Prasad Rohit Prasad
Career Consultant, Denton Campus
Meet Rohit
Elizabeth MacDonald. M.S., CCSP Elizabeth MacDonald. M.S., CCSP
Career Consultant, Denton Campus
Meet Elizabeth
Chrissy Meek. M.A. Chrissy Meek. M.A.
Career Consultant, Denton Campus
Meet Christian
Trevor McCray, M.A. Trevor McCray, M.A.
Career Consultant, Dallas Campus
Meet Trevor
Bryana Ortiz Bryana Ortiz
Career Consultant, Houston Campus
Meet Bryana
Brookelyn Bush, M.Ed. Brookelyn Bush, M.Ed.
Graduate Assistant-Employer Relations
Meet Brookelyn
Texas Woman's University
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Career Connections Center
Woodcock Hall, Suite 200

Denton, TX 76209
(940) 898-2950
careers@twu.edu
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