Jobs

Summer Co-op/Customer Service and Logistics

Posted on: February 19, 2021 Apply Now
Research/Fellowship Expires April 2, 2021

Description of Department:

North America Customer Supply Chain (CSC) and Logistics resides within GSK Consumer Healthcare Supply Chain. The different departments that sit within this organization are:

  • Customer Supply Chain
  • North America Logistics
  • Supply Operations
  • Customer Service

The North America CSC and Logistics team is responsible for:

  • Order to Cash and Deduction Management (U.S.)
  • Warehousing and Distribution (North America)
  • Display/Repack Production (North America)
  • Supply Chain Issues Management (SCIM)/Slow Moving and Obsolete Inventory Management (SLOBS)
  • E-Commerce Distribution

The North America CSC and Logistics team is responsible for the following KPI’s:

  • Internal On Time and In Full (OTIF) Shipments
  • Customer On Time and In Full (OTIF)
  • Warehousing and Distribution Costs
  • Scrapping Costs

The North America CSC and Logistics team manages the following relationships:

  • Interface between GSK Supply Chain and Customer Supply Chain
  • Interface between GSK’s Commercial teams and Supply Chain

This role is within the U.S. Customer Service organization.

Job Description:

This student will support the following responsibilities/projects:

  • Order to Cash processing within SAP
  • Manage customer sales orders, shipments, and billings
  • Engage with Sales and Supply Chain teams to address new item launches, discontinuations, transitions, display/promotional programs, short supply challenges, and pre-deduction inquiries
  • Prioritization of incoming sales orders based on business objectives
  • Engage customers and stakeholders to inform and influence without authority
  • Participate as needed in customer conference calls to address issues/focus areas
  • Participate as needed in cross-functional stakeholder meetings
  • OTIF (On Time and in Full) Compliance
  • Review and provide updates for customer scorecards and initiatives
  • Deduction Management
  • Utilize internal systems, customer portals and third party partner online resources for research and data validation
  • Customer Analytics/Reporting
  • Perform root cause analyses to reduce sales order errors, exceptions, and invalid deductions
  • Collect and maintain order to cash metrics and trends
  • Track and report effectiveness of continuous improvement projections

Basic Qualifications:

  • Pursuing a BS degree in business, computer science, engineering or supply chain management.
  • Prior internship/co-op experience valued
  • Candidate must be at least entering sophomore year by the time of the internship.
  • Candidate should have proficient experience with MS Excel, MS Powerpoint, and MS Word.
  • Candidate is proficient at writing macros in MS Excel or has other computer programming experience.
  • Candidate should have the ability to prioritize workload and manage multiple responsibilities effectively
  • Candidate should work well with others in a team environment.
  • Able to work full-time (35-40 hours/week) throughout the 4-12 month co-op.
  • Must have an active student status and/or within 12 months post-graduation from a BS or MS degree program. Post-doctoral candidates are not eligible.

Preferred Qualifications:

  • Basic understanding ERP supply chain systems, preferably SAP
  • Basic understanding of MS Office Suite (Outlook, Work, PowerPoint, Teams)
  • Intermediate to Advanced Excel skills
  • Must possess analytical skills, problem solving skills, and the ability to handle fast paced environment.

Eligibility Requirements:

  • Successfully pass a drug screen and background check prior to assignment target start date.
  • Provide your own funding for relocation and commuting.
Apply Now