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Louisiana Association for the Blind


Jobs

Director, Customer Solutions

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Posted on: November 25, 2020 Apply Now
Full-Time Job Expires January 31, 2021

Job Title: Director, Customer Solutions

Department: Administration

Wage Category: Exempt

Location: Headquarters

Reports To: Senior Vice President

Duties include but are not limited to:

· Direct, develop, and oversee all activities related to the Customer Care Department.

· Oversees financial documentation for online websites, including financial documentation

· Works with National Industries for the Blind (NIB) to complete product development requirements as needed for Procurement List (PL) addition, changes, etc.

· Stay current with market trends and keep management informed of changes as they occur.

· Work within Product Development to provide support and data as needed.

· Direct the review and monitoring of Essentially the Same (ETS) compliance.

· Draft standard operating procedures for consistent performance standards concerning the Customer Care Department.

· Lead projects as assigned.

· All other duties as assigned.

Qualifications:

· Must have a bachelor’s degree or equivalent four years of related business experience.

· Must have excellent written and verbal communication skills.

· Must have effective presentation skills.

· Exceptional costing and accounting skills required.

· Must have a working knowledge of product development process for PL addition.

· Proficient knowledge and ability to operate Microsoft Excel and Quick Books (application programming and design).

· Ability to manage multiple projects simultaneously.

Apply Now
   

JOBSCAN

         

Contact & Location

Phone
(940) 898-2950
Email
careers@twu.edu
Website
https://twu.edu/
Address

Career Connections Center
Woodcock Hall, Suite 200

Denton, TX 76209

Office Hours

M
8:00 am - 5:00 pm
T
8:00 am - 5:00 pm
W
8:00 am - 5:00 pm
TH
8:00 am - 5:00 pm
F
8:00 am - 5:00 pm

Virtual Drop-in hours are finished for the semester. Please schedule an appointment with your Career Consultant.

Career Center Team

Laura Shackelford, M.Ed. Laura Shackelford, M.Ed.
Director
Meet Laura
Lucy Moran, MS.Ed., GCDF Lucy Moran, MS.Ed., GCDF
Associate Director, Consulting and Programming
Meet Lucy
Dr. Gregory Shirley Dr. Gregory Shirley
Associate Director Employer Relations, Technology, and Operations
Meet Gregory
Jakin Vela, M.Ed. Jakin Vela, M.Ed.
Assistant Director Employer Relations
Meet Jakin
Vianet Garza Vianet Garza
Career Consultant, Denton Campus
Meet Vianet
Rohit Prasad Rohit Prasad
Career Consultant, Denton Campus
Meet Rohit
Elizabeth MacDonald. M.S., CCSP Elizabeth MacDonald. M.S., CCSP
Career Consultant, Denton Campus
Meet Elizabeth
Chrissy Meek. M.A. Chrissy Meek. M.A.
Career Consultant, Denton Campus
Meet Christian
Trevor McCray, M.A. Trevor McCray, M.A.
Career Consultant, Dallas Campus
Meet Trevor
Bryana Ortiz Bryana Ortiz
Career Consultant, Houston Campus
Meet Bryana
Brookelyn Bush, M.Ed. Brookelyn Bush, M.Ed.
Graduate Assistant-Employer Relations
Meet Brookelyn
Texas Woman's University
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Career Connections Center
Woodcock Hall, Suite 200

Denton, TX 76209
(940) 898-2950
careers@twu.edu
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