Job Title: Director, Customer Solutions

Department: Administration

Wage Category: Exempt

Location: Headquarters

Reports To: Senior Vice President

Duties include but are not limited to:

· Direct, develop, and oversee all activities related to the Customer Care Department.

· Oversees financial documentation for online websites, including financial documentation

· Works with National Industries for the Blind (NIB) to complete product development requirements as needed for Procurement List (PL) addition, changes, etc.

· Stay current with market trends and keep management informed of changes as they occur.

· Work within Product Development to provide support and data as needed.

· Direct the review and monitoring of Essentially the Same (ETS) compliance.

· Draft standard operating procedures for consistent performance standards concerning the Customer Care Department.

· Lead projects as assigned.

· All other duties as assigned.

Qualifications:

· Must have a bachelor’s degree or equivalent four years of related business experience.

· Must have excellent written and verbal communication skills.

· Must have effective presentation skills.

· Exceptional costing and accounting skills required.

· Must have a working knowledge of product development process for PL addition.

· Proficient knowledge and ability to operate Microsoft Excel and Quick Books (application programming and design).

· Ability to manage multiple projects simultaneously.