Job Description
The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.
Competencies
- Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
- Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
- Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.
Responsibilities
People
- Demonstrate Rally House values through positive teamwork and engagement with peers
- Seek feedback and apply coaching to improve performance
- Actively participate in training and skill drills to build service capability
- Contribute to a welcoming, energetic, party atmosphere
Operations
- Complete assigned tasks accurately and on time
- Follow playbooks, loss prevention and safety guidelines consistently
- Report operational issues, shortages, or concerns to leadership
- Build working knowledge of store systems and daily processes
Merchandising
- Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
- Support floor moves and transitions under leadership guidance
- Maintain clean, organized fixtures and back-of-house areas
- Protect brand standards through attention to detail
Service
- Deliver a welcoming, energetic customer experience using the Party model
- Engage customers, identify needs, and recommend products
- Resolve basic customer issues and escalate when needed
- Represent Rally House with enthusiasm and professionalism
Results
- Contribute to daily sales goals through service behaviors
- Support promotions, launches, and event execution
- Take ownership of personal performance metrics (conversion, UPT, AT)
Skills and Knowledge
Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks
Qualifications
- Must be at least 16 years of age
- Previous customer-facing experience preferred
Physical Requirements
- Must be able to stand and walk for extended periods of time
- Ability to lift up to 50 pounds
- Ability to bend, reach, and climb ladders
