Jobs

DP&L – Customer Service Representative Part Time

Posted on: January 12, 2021 Apply Now
Part-Time Job Expires February 8, 2021

IMPORTANT NOTE: Dayton Power & Light Company communicates to applicants by email. Therefore, it is important to check your email frequently as a timely response may be required. Please also be sure to check your spam/junk folder as emails from our system are sometimes routed to spam/junk. We strongly recommend that you complete the “Candidate Home” profile feature when you apply for this position.

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DP&L Customer Service Representative Part Time

PLEASE NOTE THAT IF YOU APPLY FOR A PART TIME POSITION, YOU WILL ONLY BE CONSIDERED FOR A PART TIME POSITION . FULL TIME OFFERS ARE NOT AVAILABLE TO PART TIME APPLICANTS.

Training start date: Monday, March, 15th

Starting Hourly Wage: $ 15.00 Per Hour

QUALIFICATIONS:

  • A high school diploma or equivalent is required.
  • Prior experience in a call center environment is preferred but not required (bi-lingual is a plus).
  • Must pass a Customer Service Representative assessment, including keyboarding, computer fluency and basic mathematics.
  • Must be able to work flexible hours
  • Must successfully complete 5 weeks of paid training on a full-time schedule (Monday to Friday, 8 am to 5 pm), with 100% mandatory attendance.
  • Must pass a comprehensive background check as well as a physical and drug screen. 

RESPONSIBILITIES: 

  • All In-bound calls – No sales calls or cold calls!
  • Must be able to deal courteously and effectively with customers and other employees.
  • Assist customers with billing questions transactions, process customer service payments, provides payment arrangements in accordance with Company policy.
  • Maintain enthusiasm and professionalism while providing efficient and effective service to customers.
  • Continually strive to exceed customer expectations and meet performance standards, which support the company vision.
  • Work towards excellent personal job performance through effective use of time, resources and energy.
  • Exceptional attendance, punctuality, and schedule adherence are essential.
  • Perform other duties that may be requested by authorized personnel.

IMPORTANT JOB INFORMATION:

  • Call center hours are Monday thru Friday, 8am to 5pm. 
  • Candidates hired may be scheduled during any of these hours (8 am to 5 pm), however schedules are communicated months in advance for planning purposes.
  • Company provides ongoing training and progressive responsibilities.
  • For the time being, training will be virtual and employees will work from home. This is not a remote position and employees will be required to transition back to the office in the future.
Apply Now