Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.
Shift Available:
- 2nd Shift (3pm – 11pm)
- 3rd Shift (11pm-7am)
Mandatory Paid Training Schedule: Monday – Friday 8:00am – 4:00pm for the first two weeks
RESPONSIBILITIES:
- Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
- Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and/or email communications
- Maintains various records of communication
- Communicate and disperse information, using established communication vehicles to key partners using best practices
- Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
- Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
- Respond to customer requests for maintenance, etc.
- Ensure compliance with all relevant policies and procedures for specific locations
- Keep and / or document detailed records of activities as they occur during the shift
QUALIFICATIONS (MUST HAVE):
- High school diploma or equivalent (e.g., GED)
- Minimum of two years’ experience in law enforcement, security, military, or emergency dispatching
- Minimum of two years’ experience controlling cameras and responding to alarms with one year of being in a security setting
- Ability to identify a problem, apply security training and procedures and execute said procedures
- Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
- Proficient in all Microsoft Office applications
- Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed
- Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
