Ready to Make a Difference?
ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. This role will help document, analyze, and improve how AOS manages business applications, user access, administrative services, and operational processes across its application portfolio.
Working alongside application owners, business stakeholders, and operational leaders, you will help develop service inventories, process documentation, knowledge resources, and recommendations that support standardization, efficiency, and future centralization efforts. This internship is ideal for a student interested in business systems, operations, process improvement, governance, or technology-enabled business services.
This is an entry-level, 10-week, full time internship that begins in early June and ends in early August. This role will be hybrid from Reston, VA. At this time, we are unable to provide relocation assistance for internships at this time.
Key Responsibilities
- Inventory and document administrative services performed across AOS applications and platforms.
- Analyze application ownership, recurring activities, dependencies, and support requirements.
- Document user provisioning, deprovisioning, and access management processes.
- Develop process maps, service catalogs, RACI matrices, and operational documentation.
- Collect, organize, and assess existing job aids, procedures, and knowledge resources.
- Identify process improvement, standardization, and consolidation opportunities.
- Conduct stakeholder interviews and validate findings with application owners and business partners.
- Prepare recommendations and presentations for AOS leadership.
Basic Qualifications
- Completion of at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
Preferred Qualifications
- A completed bachelor’s degree and enrollment verification or 9 credit hours in a graduate program related to Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics or Computer Science.
- Strong analytical, organizational, and communication skills.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Experience with business analysis, process mapping, documentation, project management, or technology-related coursework.
- Interest in business systems, application administration, governance, or operational excellence.
- Strong attention to detail and ability to work independently and collaboratively.
- Familiarity with Microsoft 365, SharePoint, Visio, Power Platform, or similar business technologies.
