We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of below-the-wing functions for all units. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicle and equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations.
Essential Duties:
Keep company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the team
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a team with varied duties to include unit managers, supervisors, and agents
Administrative duties to include daily/weekly/monthly reports
Job Qualifications and Competencies:
Previous airline management experience and working knowledge of AOA environment
Proven success as a Team Leader with ability to preplan manpower and equipment
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Flexible schedule
Preferred Qualifications:
Previous management experience in a hub environment
Extensive knowledge of QIK, Sabre
Bachelor’s degree in aviation, business, or another related field
Work Environment:
Standard office environment, use of telephones, computers, and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$68,000.00/Annual Salary
Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
